FRUEQUENTLY ASKED QUESTIONS
We’ve compiled the questions most frequently asked by our customers, so you can find the answer you need immediately!
What will I find out from this analysis?
The Nutrition Genome Report is a 50-page analysis and focuses on 8 health categories that show where your vitamin and mineral requirements may be higher, which foods, drinks, drugs and toxins you may be most sensitive to, and how this applies to your family history and current blood work. This allows you to get a customized food list and in-depth research to root causes of health issues based on your personal genetic and biochemical makeup.
We use a Nutrition Genome saliva swab DNA kit, sequencing lab, and proprietary Genetrition software for the results.
Do these reports tell me which diseases I am at a higher risk for?
The Nutrition Genome Report does not focus on disease statistics based on SNPs. The analysis does give you an understanding of how deficiency or toxicity may play a role in affecting gene function and certain health disorders that run in your family, and what you can actively do to decrease the probability of disease through the epigenetic application of diet, lifestyle and exercise.
Where can I view a sample of the Nutrition Genome Report?
You can view a preview of the Nutrition Genome Report here.
Can you run the Nutrition Genome Report with the new V5 23andme raw data file?
Yes, however, we recommend running the V4 23andme txt files from before August 2017 (your txt. file will be labeled V4 or V5 file when you download it from 23andme). The current V5 chip is missing numerous genes. You can see the missing genes here.
Can you run the Nutrition Genome Report using the ancestry.com raw data?
No, our software isn’t compatible with ancestry.com due to many missing genes from their file and different heterozygous allele genotypes. We recommend using the raw DNA data file from 23andme.com from the V4 chip only, not V5 (txt. file from before August 2017).
Do you test BRCA1 or BRCA2?
No. Other DNA repair genes are analyzed and there is a section on ways to improve BRCA1 and BRCA2 (and other tumor suppressor genes) through diet if you have variants in a certain DNA repair gene.
Do you analyze genes for hormones and neurotransmitters?
Yes. Genes involved in estrogen, progesterone, testosterone, the thyroid (T3 and T4) and all the neurotransmitters are analyzed. These genes can be very useful for understanding mental and emotional health.
When do I receive the generated report?
Once you purchase your Nutrition Genome DNA kit and send it to the lab, your analysis will be emailed to you in 5 weeks using a HIPAA compliant process.
If you are running an old V4 file from 23andme (before August 2017), you can upload the DNA txt. file and have your analysis emailed to you in minutes.
How do I set up a consultation with a doctor?
After you have purchased the Nutrition Genome DNA kit and Report, there is a list of practitioners that are trained in analyzing the Nutrition Genome Report if you would like a full consultation. You can contact them directly to make an appointment.
Are the Nutrition Genome DNA kits available in Europe, Canada, South America, New Zealand and Australia?
We are able to ship to Canada, New Zealand, and Australia. However, you are responsible for the return label and shipping fee to our lab. Currently, we are not shipping to countries in the European Union as we confirm all that is required for GDRP, along with Russia, North Korea, Iran, and Colombia.
How is my DNA data protected? Do you store the data files?
Your DNA data file is uploaded to your dashboard through a HIPAA compliant version of Dropbox on our HIPAA compliant server. The DNA data files from the Nutrition Genome DNA kits are stored with our lab in case you lose it, but we do not sell your data or use it for any other purpose. By request, we can delete your DNA data file from storage. We do not store the 23andme data files that are run through our software.
Can I use the Nutrition Genome txt. file for other software services?
Yes, we have the file customized so that people could retain the freedom to run their txt. file in programs that are compatible with 23andme and ancestry.com. However, it is not compatible with all 3rd party software programs. Currently, Livewello and Genetic Genie are two we are know are compatible.
I am a healthcare practitioner. Can I use this service in my practice?
Yes, please see the Practitioner page. The Nutritoin Genome Report is designed to help you find the pathways that need the most assistance. When you line this up with family health history, personal health history, and blood work, it can help guide treatment and prevention.
What blood tests or other tests do you recommend?
It will depend on your health goals. Blood work (or urine for certain tests) that includes homocysteine, CRP, Lp(a), thyroid panel, testosterone (men), estrogen/progesterone/pregnenolone (women), vitamin D, Organic Acids Test, NutraEval and heavy metal testing are all compatible with the Nutrition Genome Report.
Do you have different pricing for practitioners?
We offer a practitioner affiliate model with nutrigenomics training. Please contact the Nutrition Genome Practitioner page.
Do you offer a discount to re-run my report when new genes and research are added?
We are currently building the personal dashboard that will allow you the option to update your Nutrition Genome Report as new genes and research are added. This is only available for the DNA kit version and not the 23andme version.
Can you use the Nutrition Genome kit for toddlers?
Yes. Unlike the spit tubes, our saliva swab allows you to collect a sample for toddlers.
Do you test APOE?
What is your refund policy?
If you have run The Nutrition Genome Report with the 23andme DNA data file, we do not offer refunds because the report has already been created and sent.
If you have purchased the DNA kit and Nutrition Genome Report, we offer a full refund if your sample has not been sent in within 30 days of your purchase. If it is after 30 days or your lab has run your DNA analysis, we do not offer refunds.
What is your shipping method? Do you offer expedited shipping?
We ship the DNA kits USPS priority that takes 3-4 days at no cost to you. Your sample mailer is also pre-paid if you are in the U.S. We do not offer expedited shipping, however, you can take the sample mailer to the post office if you would like expedited shipping back to the lab.
Is your lab CLIA and CAP certified?
Do you do ancestry reports?
Do you offer discounts for bulk orders?
Yes, we offer a 10% off coupon code for orders of 4 kits or more. Please contact customer support for this discount.
Do you accept HSA (health savings account) cards to purchase the Nutrition Genome Report?
Yes, we accept HSA cards. Our understanding is that it requires a letter of medical necessity to be eligible for an FSA/HSA expense.
Can I use the DNA file from Habit to run the 23andme version fo the Nutrition Genome Report?
No, the DNA file from Habit does not have any many genes as the V4 file from 23andme.
How do I download the 23andme V4 file?
Do you know if there are any negative implications with insurance companies, once I have my genome information in hand? Can they deny coverage of something based on my having this information?
The Genetic Information Nondiscrimination Act (GINA) is a current federal law that prohibits insurance companies from discriminating against individuals based on their genetic results. However, it gets a little complicated by state, what qualifies as a genetic risk, what does and does not need to be disclosed, future changes to the law, and because GINA does not cover disability, long-term and life insurance (unless individual states have changed this). If it is a concern, we would recommend talking to your insurance company first.
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